When will I be charged for shipping?
A couple of weeks before the rewards ship out. We estimate this to be sometime in June 2025 (keep an eye out for Kickstarter updates in your email).
Once the books and box sets have been manufactured and arrived at our warehouse we will be able to calculate accurate and fair shipping prices. Backers will receive an email with the price and when the surveys will be locked. You’ll be able to change your pledge level, add or subtract add-ons, and change your address and your billing information up until that point.
Last updated: November 13, 2024 16:49
Where can I download the digital rewards?
Once you have completed your survey you will be emailed your digital rewards. You can also find your digital rewards on Backerkit.com by clicking on your profile and going to the Dragon Town and the Darkness Below survey.
Last updated: November 13, 2024 16:48
Why are there two versions of the PDF in my downloads?
You might have two “Dragon Town PDF (Digital)” rewards listed in your downloads. They are both identical, so you can download either without worry.
This is a result of some backend logistics to make sure every backer receives the Dragon Town PDF with their survey.
Last updated: November 20, 2024 13:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.